Thanks to its ingenious purpose-built IP architecture, your ShoreTel VoIP phone system scales and grows across as many sites, or as many continents, as you need. From ShoreTel Director, a single browser-based interface, IT staff can manage the entire IP phone system with plug-and-play ease. And as an open system, it can integrate with your current business applications, enabling you to get more out of your most valuable assets: people and information.

Two key components are at the heart of our IP phone system. ShoreTel Core Software leverages the distributed single-image architecture to deliver voice calling, features, and applications. ShoreTel Voice Switches, which run the call processing software, are distributed and offer N+1 redundancy. Although the switches work together, the system’s intelligence is distributed across the architecture so in the event of a WAN failure, each site can function independently.

Voice applications, including rich calling features, voice messaging, and auto-attendant are similarly deployed throughout the network. This makes for both a single applications environment and stand-alone reliability at every location.

ShoreTel Call Manager, included as part of the solution, presents end users with a single, customizable interface to manage communications on their ShoreTel desk phone, computer, mobile device, or home telephone.

Adding ShoreTel Converged Conferencing to the platform gives end users access to a full suite of UC features including IM, call handling, presence, video, and collaboration tools.